Precision Air Services of Tanzania plans to launch an education campaign aimed to educate the public on customer awareness of procedure and operations protocol as well train PW’s personnel on improving customer services. PW has decided to conduct such public education awareness drive because there is a major challenge in the country’s airlines and the clients that they handle.

The campaign that will soon run in both print and electronic media in the country is geared at erasing a number of negative views and clients complain of among other things customer services, change in aircraft schedules, cancellation of flights and baggage losses. Of which, the airline believes that it is due to client lack of information as well as deliberate disregard of rules.

For example, the statement said PW’s rules clearly indicate that a client must report at the airport three hours before departure, yet a lot of customers have a tendency of ignoring it, assuming they will arrive at the airport and will be excused or afforded special treatment.

On the other side the statement addressed the matter of flight cancellations and delays asserting that, the
 airline has a policy of informing its clients on any cancellation of flights, encourages clients to make more use of their on-line services which is their primary method of announcement but also to use the many agents and readily available call centres, among others.

The statement reassured clients that in the event that there are, emergency cancellations or flight delays then the airlines provides accommodation and food as well as find alternative flights. Also, in the event of baggage losses, the airline is obliged to refund the clients to the value of contents.

The airline, through the statement reminded its clients that it is their responsibility to, as often as they can, go over the airline’s rules and operation protocols, to avoid unnecessary and avoidable incidences that cost both, the client and the company, time, energy and money.

More over PW offers all information on-line where customers can access services on-line including ticket bookings through 

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