For example, the statement said PW’s rules clearly indicate that a client must report at the airport three hours before departure, yet a lot of customers have a tendency of ignoring it, assuming they will arrive at the airport and will be excused or afforded special treatment.
On the other side the statement addressed the matter of flight cancellations and delays asserting that, the airline has a policy of informing its clients on any cancellation of flights, encourages clients to make more use of their on-line services which is their primary method of announcement but also to use the many agents and readily available call centres, among others.
The statement reassured clients that in the event that there are, emergency cancellations or flight delays then the airlines provides accommodation and food as well as find alternative flights. Also, in the event of baggage losses, the airline is obliged to refund the clients to the value of contents.
The airline, through the statement reminded its clients that it is their responsibility to, as often as they can, go over the airline’s rules and operation protocols, to avoid unnecessary and avoidable incidences that cost both, the client and the company, time, energy and money.